All pre-approved users will receive an email asking them to create their password and validate their account. Please check your spam/junk mail for the validation email.
Users will not be able to log into the portal until they have validated their account and created a password.
BGET Fuel Criteria
• Fuel voucher recipients can receive a maximum of 3 x £49 fuel vouchers in
any Warm Home Discount Scheme year (current scheme year runs from
April 2024 to March 2025).
• Vouchers can only be issued to households with a pre-payment meter.
• Fuel voucher recipients must be in fuel poverty and facing an energy
emergency.
• Fuel voucher recipients must live in England, Wales or Scotland.
Fuel Vouchers requested will be issued the following working day (our working days are
Monday to Friday).
Please advise customers of the expected timescales. It can take up to 24 hours for a voucher to be issued.
Information on the status of a voucher can be found on the portal in the 'admin' function. Please allow 24 hours from the voucher being issued for the information to be updated.